Tickitty privacy policy

Privacy, explained.

Updated 24 October 2026.

Tickitty is an independent app developed in Australia. It helps you manage tasks and projects on iPhone, iPad, Mac and Apple Watch. This policy explains how information is handled when you use the app, its optional Assistant, or contact us. For questions or privacy requests, email support@tickitty.app.

Your tasks and projects

Tickitty stores the information you enter, including tasks, projects, sections, notes, dates, tags, priorities, completion history, comments and attachments. It uses this information to provide the features you choose.

Task data is stored on your device and, when your iCloud account is available, synced and shared through Apple’s iCloud and CloudKit services. Those services depend on your Apple Account, settings, connectivity and Apple’s own terms. Settings and preferences are stored locally.

You do not need a Tickitty account to use your tasks. For iCloud features the app uses your iCloud account status and an app-specific iCloud record identifier. You can choose a display name for use in the app.

Shared projects

When you share a project, its content is made available to the people you invite through iCloud sharing. That can include tasks, comments, assignments and attachments. Participant names and identifiers are used to show collaborators and assign tasks. Where Apple supplies them, an email address or phone number may be used as a participant’s label when a name is unavailable.

Share only information you intend those participants to see. Removing someone’s access does not erase screenshots, exports or other copies they have already made. Removing an Assistant account does not delete your tasks or shared projects.

Permissions and device features

• Calendar: if you enable calendar events and grant permission, Tickitty reads events from the calendars you select to show them alongside your tasks.
• Reminders: if you choose to import from Apple Reminders and grant permission, Tickitty reads reminders to prepare the import. Imported items become part of your Tickitty data.
• Photos and files: items you select for attachments or imports are processed for that action. Attached material can become part of a synced or shared project.
• Notifications: permitted notifications can display task information on your devices. Your device settings control where previews appear.
• System search: Tickitty indexes task titles, notes, project names, tags, due dates and completion state with Apple’s Core Spotlight so tasks can appear in device search.
• Widgets, Siri and Apple Watch: task information is made available to Tickitty’s widgets, Shortcuts actions, share extension and Watch app so they can display or act on your tasks.

You can review permissions in your device settings. Revoking a permission stops future access through it; it does not automatically remove information you previously imported or attached.

Imports and links

If you import Todoist history, Tickitty sends the API token you provide directly to Todoist to request your data. The token is held in memory for the import and is not saved as an app preference. Imported history becomes part of your Tickitty data. Never send an API token to Tickitty support.

For link previews, Tickitty uses Apple’s Link Presentation framework to request metadata for a URL. Loading a preview can contact the destination before you open the link. External websites and services have their own privacy practices.

Optional Assistant

The Assistant is an optional feature. Before using it you choose whether to share information with Tickitty’s service and with Google Gemini. Your Assistant messages and task context are not sent for AI processing until you allow sharing. Connecting your account and checking subscription access can still exchange account and purchase information with Tickitty’s service and Apple.

Requests include your messages and the relevant conversation history. Attaching a task can include its title, notes, project name, dates, subtask state and waiting-on details. Background suggestions require a separate setting and can send selected task context. Attachment files and comments are not included in Assistant requests.

Tickitty’s service processes and stores Assistant requests, responses and account-linked usage information to provide conversations, show your allowance, verify access and control costs. Saved conversations are subject to the retention periods below.

Google processes Assistant requests as a separate service provider under its Gemini API terms. Google’s retention and use of information are governed separately by those terms. Deletion from Tickitty’s service does not delete copies held by Google. Tickitty’s service is hosted with Render in Singapore.

You can stop future AI sharing at any time in Assistant settings. Stopping sharing cannot recall information already sent. Review generated answers and proposed task changes before saving them.

Assistant retention and backups

Completed, failed and cancelled Assistant requests become eligible for automatic removal from the active service 30 days after their last update. Removal includes their saved messages, task context and responses. Requests still queued or running are not removed by this age-based cleanup. Conversation history included in a newer request is retained with that newer request, so the period is not measured from when each message was first written.

Service-managed local backups have a maximum retention period of seven days. Automatic maintenance removes expired backups and retires earlier backup copies when Assistant content or an account is removed, before making a replacement backup. Minimal purchase, allowance and accounting records are preserved as described below.

These periods are cleanup thresholds, not a promise of erasure at an exact time. Cleanup and backup deletion run when the service worker can operate; an answer in progress, an outage or a storage failure can delay them. Maintenance catches up before new AI work resumes. These controls cover the active service and its managed local backups, not copies held independently by Google, hosting-provider snapshots or exports outside that backup system. They do not guarantee physical erasure from every storage device.

Sign-in and purchases

Sign in with Apple identifies your Assistant account. Tickitty’s service stores Apple account identifiers and hashed session credentials needed to connect your devices. Apple may also supply an email address, including a Hide My Email relay address, during sign-in. Signing in is needed only for the Assistant, not for your tasks or for buying a subscription.

Subscriptions are purchased through Apple’s App Store and Apple handles payment. Tickitty does not receive your payment card details. When you use the Assistant, Tickitty’s service verifies your subscription’s transaction identifiers, plan and expiry with Apple, links them to your Assistant account and records your allowance use. If you subscribe before signing in, the subscription is linked to the Assistant account you sign in with next.

Deleting your Assistant account

Choose Delete Assistant account in Settings → Account & Plan and verify with the same Apple account. Once the request is accepted, your Assistant connection is revoked and queued requests are cancelled. The service removes your Assistant account’s sign-in records, saved conversations and drafts after any answer already in progress has finished. Removal is also propagated to service-managed local backups through the maintenance described above; outages or storage failures can delay completion.

We retain minimal purchase identifiers and purchase-linkage records, used or reserved allowance records, deletion-status records and usage or spending accounting needed to restore purchases, prevent allowance reuse and account for requests already processed. Deleting and recreating an Assistant account does not reset the allowance for the same purchase. The retained accounting does not include your Assistant messages or responses.

If you cannot use the in-app option, email support@tickitty.app. We may need to verify your request; sending an email does not itself complete deletion. We will explain the outcome or next steps.

Deleting your Assistant account does not cancel an Apple subscription and does not delete tasks, projects, attachments or iCloud data. Manage subscriptions through Apple. Use Tickitty’s task controls, including Trash and Empty Trash, for task data.

Keeping and deleting task information

Your task information remains in the app’s storage and in the iCloud stores you use until you remove it or manage it through your device and account settings. Deleted tasks and projects move to Trash for 30 days, and Empty Trash removes them sooner. Archiving a project is not deletion.

Deleting the app from one device does not necessarily remove iCloud data, data on other devices, backups, shared content or copies made by collaborators. Do not rely on uninstalling as a way to erase every copy.

Support

If you email support we receive your email address and whatever you choose to send, such as a problem description, device details or screenshots. We use it to respond and to investigate the problem, and keep it only as long as needed for that. Please leave out passwords, payment details and private task content unless they are needed to explain the issue. Support cannot see information held only on your device or in your personal iCloud account.

Tickitty includes no advertising or analytics software. Apple may provide aggregated App Store statistics and, if you opt in with Apple, crash reports; please review any diagnostic information before choosing to share it.

Security

Assistant data travels over encrypted connections. Access to Tickitty’s service is restricted and request bodies and credentials are not written to access logs. No system can guarantee absolute security, so share only what you need to.

Privacy questions and complaints

Email support@tickitty.app to raise a privacy concern or request access, correction or deletion. Describe the issue without sending passwords or private task content. We will review your request, ask for any information needed to verify it, and respond with the outcome or next steps.

Changes and contact

Updates to this policy are posted at tickitty.app/privacy.html with a new effective date. To ask a privacy question, access or correct information you sent us, or request its deletion, email support@tickitty.app. We may need to verify your request.

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